The information and characteristics relating to the Products are available, with the relative Product codes, on the Site in each product sheet. 

A photographic image accompanies the description. It is understood that any image of the Products has the sole purpose of presenting them for sale and may not be perfectly representative of its characteristics and quality but may differ in color and size. In the event of a difference between the image and the written Product sheet, the description of the Product sheet always prevails. Vecchia Malga undertakes to describe and present the items sold on the Site in the best possible way. Nevertheless, some errors, inaccuracies or differences between the Site and the actual product may emerge. 

The cost of shipping is 8 € (eight euros).

In European countries expressly indicated in the General Conditions and with the express exclusion of beverages and / or alcoholic products: the cost of shipping abroad is € 29 (twenty-nine euros). 

Product prices are inclusive of all taxes and duties. All prices are expressed in Euros.

Yes, the shipping costs are not included in the prices of the Products, but are calculated on the basis of the following:
Shipping in Italy: shipping cost is 8 € (eight euros).
Shipments abroad (in the countries expressly indicated in the General Conditions and with the express exclusion of drinks and / or alcoholic products): the cost of shipping abroad is € 29 (twenty-nine euros). 

Vecchia Malga delivers the Products exclusively in the territory of the Italian Republic and in the countries expressly indicated in the General Conditions (see the section "Transport and delivery"). The spirits are delivered exclusively within the borders of the Italian Republic.

It may happen that the prices of the products (as well as the shipping costs) are changed, but there is no need to worry: if you have placed an order we will apply the prices and costs indicated on the Site at the time the order is created and therefore at the time of sending the order, as indicated in the Order Confirmation.

In the event of an IT, manual, technical, or any other kind of error that could lead to a substantial change, not foreseen by Vecchia Malga, of the retail price, which makes it exorbitant or clearly derisory, the purchase order, although accepted, it will be considered invalid and canceled and any amount paid by you will be refunded within 14 (fourteen) days from the day of cancellation of the order. The refund will be made using the same payment method you used, unless you specifically request a different method. In case of bank transfer you can provide us with the bank details on which to obtain the refund (specifying: account holder, name and address of the Bank and IBAN). 

In the event of the purchase of multiple Products, we reserve the right to deliver the individual Products with different times and deliveries. However, this choice will not entail any increase in costs for you, not even in terms of delivery costs.

Vecchia Malga uses appropriate packaging in relation to the nature of the Products. Both in the case of homogeneous shipments by producer and of mixed selections, Vecchia Malga reserves the right to use the packaging of the same producers.

Vecchia Malga will proceed with the delivery directly and / or by specialized carriers. At the time of delivery, someone must be present at the address; in case you are absent, you can delegate a third person as long as they are of age. For no reason can the delivery of the Products be made to minors or to persons who are unable to show a valid identity document.

At the time of delivery, always check that the packaging is intact, that the products received correspond to what is stated in the order and in the transport document. In the event of visible defects, such as incorrect quantities and / or incorrect products and / or non-integrity of the packaging, you can report these anomalies on the transport document or contact Customer Service from the site without delay (Contact us) It would always be better to report anomalies on the transport document indicating "subject to control over the integrity of the products"; otherwise, you will not be able to contest, subsequently, the external non-conformity of the product and its quantity with respect to what was ordered.

Vecchia Malga, except in cases of force majeure or unforeseeable circumstances, will deliver the ordered Products within a maximum of 7 (seven) working days starting from the day following the Order Confirmation. The Products will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate "Shipping Data" field. 

Vecchia Malga is not responsible for unforeseeable delays or those not attributable to it. Once the Products have been shipped, the Customer will receive a shipment confirmation email which will include a link to refer to for tracking the shipment. 

All purchases will be delivered Monday through Friday, excluding holidays and national holidays. Delivery will be made between 8.00 and 20.00. 

Vecchia Malga or the Carrier will do n. 1 (one) attempt to deliver the Products; in case of absence, Vecchia Malga and / or the Carrier will send you a communication by e-mail indicating the telephone number to contact or the link to select to arrange the second delivery. After the second unsuccessful attempt, a second e-mail will be sent to you, with which we will inform you that the Products will be kept free of charge at Vecchia Malga or at the Carrier (depending on who made the second delivery attempt ) for a maximum of 24 (twenty-four) hours, starting from the sending of the aforementioned second e-mail. During this period you can contact the Carrier to directly make arrangements for a new delivery. After the aforementioned 24 (twenty-four) hours have elapsed without you having agreed on a new delivery, the products will be returned to Vecchia Malga, the contract will be considered terminated and the purchase order consequently canceled. Vecchia Malga will then proceed, within 14 (fourteen) working days following the termination of the contract, to reimburse the amount paid by you, deducting the costs of unsuccessful product delivery, the return costs and any other possible expense and / or damage due to non-delivery. The termination of the contract and the amount of the refund will be communicated to you by e-mail.

Express courier

Express courier

Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain (except the Canary Islands and Ceuta and Melilla), Sweden, Hungary. We do not ship to Germany

The delivery of alcoholic beverages outside the territory of the Italian Republic is not allowed. Delivery to post office boxes or post office boxes is also excluded. In the event that the shipping address does not fall within the borders of the countries indicated above (with the exclusions indicated therein) or is at a post office box or a post office, Vecchia Malga will autonomously terminate the contract pursuant to and for the purposes of referred to in art. 1456 cc Vecchia Malga will therefore proceed, within 14 (fourteen) working days following the termination of the contract and the reimbursement of any amount paid by the Customer.

You will be able to pay the price of the products and the related delivery costs by:

- credit cards
- PayPal
- prepaid cards 

The circuits on which it is possible to purchase on the Website are:

Visa / Visa Electron
Mastercard
American Express
Teacher
iDEAL
Bancontact
Shop pay
Apple Pay
Google Pay

To ensure maximum security, the payment transaction will take place directly on the bank's secure server.
The Site does not store your credit card number, but thanks to the protected communication system of the reference credit institution, from the second expense, if you wish - by selecting the appropriate option - you can proceed with the purchase without re-entering your data. The reference credit institution uses the SSL protocol to encrypt the data transmitted between its server and the Client's browser.
In case of payment by credit card, the actual amount of the order will be charged when Vecchia Malga sends the Order Confirmation.

Vecchia Malga cannot be held responsible for any fraudulent or illegal use of credit cards that may be made by third parties during the purchase and payment procedure for the Products. Vecchia Malga reserves the right not to accept purchase orders or to suspend the execution of orders already confirmed in the event of anomalies or irregularities in payment. In this case, Vecchia Malga reserves the right to request additional information from the Customer and / or to send copies of documents proving ownership of the credit card used for the purchase. In the absence of the required documentation, Vecchia Malga reserves the right not to accept the order, or to terminate any contract already concluded, without giving the Customer the right to request compensation for damages or to assert any claim.

Once the order is confirmed, you will be redirected to the PayPal site where you can make the payment with your account or using a card, even prepaid, or in any case according to the methods accepted by Paypal and in compliance with the relative conditions.

Yes, Vecchia Malga will issue a duly numbered tax receipt at the time of shipment, both for individuals and for companies. In the event that, within 48 (forty-eight) hours of order confirmation, you do not receive the tax receipt by e-mail, you can contact the Customer Service from the Site.

For the issuance of the receipt, the information provided by you will be exclusively valid and it is therefore necessary to pay the utmost attention in entering them and in their subsequent verification.

If you need to purchase, not as a consumer, but as a professional operator, you must, exclusively by selecting the appropriate box during the order procedure, request the issue of the invoice, indicating the data relating to your VAT number, so that the invoice issued by Vecchia Malga can contain such data. Vecchia Malga will issue an invoice relating to the order, sending it by e-mail to the Customer who holds the order. In the event that, within 3 working days from the order confirmation, you do not receive the invoice by e-mail, you can contact the Customer Service from the Site. For the issuance of the invoice, the information provided by you will be exclusively valid and it is therefore necessary to pay the utmost attention in inserting them and in their subsequent verification. The Products are subject to the laws and regulations in force regarding customs and export control and therefore must be purchased, exported and used in accordance with these regulatory provisions, by proceeding with the formulation of the order, you will declare to know. 

Only if you are a consumer customer do you have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, without prejudice to the cases of exclusion provided for in the following points

In case of purchase of Products, to exercise the right of withdrawal, you can send a communication to Vecchia Malga within 14 (fourteen) days from the date of receipt of the Products using the downloadable form. , here. If you want to exercise the Withdrawal before having received the Products, you can send the relevant communication at any time before their receipt.
This communication must be sent by registered letter with return receipt, addressed to:

ca Returns and Refunds Office
Vecchia malga shops Srl sole shareholder
via Roma, 55 / A
40069 Zola Predosa (BO)

Once the communication has been received, the Vecchia Malga Customer Service will open a file for the management of the return and communicate the instructions on how to return the Products, which will take place by courier indicated by Vecchia Malga itself.

Unfortunately not, the right of withdrawal applies to the order duly confirmed in its entirety; therefore, if the order is made up of several components or parts, it is not possible to withdraw only for a part of the order.

If the conditions exist to exercise the right of withdrawal, Vecchia Malga will refund the full amount of the returned goods, including shipping costs where applicable, within 14 (fourteen) days from the date on which the notice of withdrawal was received. , without prejudice to the right of Vecchia Malga to suspend the payment of the reimbursement until the actual receipt of the goods. The refund will be made using the same payment method you used, unless you have expressly requested a different method. In case of bank transfer you will need to provide us with the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN). 

Also in order to guarantee the free return, the Products must be returned in the same box in which they were received, in perfect condition and in any case altered in any way.

These are the cases in which it is not possible to proceed with the return:
- order of products made to measure or clearly personalized;
- order of Products that are likely to deteriorate or expire rapidly;
- order of sealed Products which cannot be returned for hygienic reasons or related to health protection or which have been opened after delivery.

The Products that “risk deteriorating or expiring rapidly” include all Food Products, as the characteristics and qualities of these types of Products are subject to alteration also as a result of inappropriate storage. Therefore, for reasons of hygiene and customer protection, the right of withdrawal is only applicable for Products purchased on the Site which can be returned to Vecchia Malga and put back on the market without danger to health.

Certainly, Vecchia Malga bears the shipping costs for returning the Products in the event of a correct and timely exercise of the right of withdrawal. In order to benefit from this free shipping, you will have to follow the procedure indicated in the previous questions (Request form) and wait to be contacted by the Vecchia Malga Customer Service to arrange the return of the Products to the courier who will be chosen directly by Vecchia Malga. You will also need to insert a copy of the delivery document received inside the packing box.
It is not possible to exercise the right of withdrawal for products that are damaged or used, even if only partially. 

In case of lack of conformity of Products sold by Vecchia Malga you must immediately contact Customer Service using the appropriate contact form accessible on the Site via the page "Contact us".

The Consumer has the right to avail himself of the legal guarantee provided by the Consumer Code itself in articles 128 to 132. This guarantee provides, among other things, that the Consumer, under penalty of forfeiture, denounces any lack of conformity to Vecchia Malga. found by the Consumer himself in the Product purchased within 2 (two) months of discovery (Article 132 of the Consumer Code). Following this complaint, the Consumer will have the right, at his choice and provided that the type of Product allows it, to restore, without charge, the conformity of the Product by repair or replacement, or to an adequate price reduction or resolution of the contract. The Consumer loses these rights if he does not report the lack of conformity to Vecchia Malga within two months from the date on which he discovered the defect, provided that it is not a Product which by its nature is perishable or subject to expiry in a shorter term, in which case the defect must be reported within this shortened term.

the Professional Client has the right to avail himself of the legal guarantee provided for in the Civil Code. This guarantee provides, among other things, that the Professional, under penalty of forfeiture, denounces to Vecchia Malga any lack of conformity found in the Products purchased within 8 (eight) days of discovery. The above legal guarantee is valid for a maximum period of 12 (twelve) months from delivery of the Product. Beyond this term, Vecchia Malga, therefore, will not be responsible for any lack of conformity found by the Professional Customer. In any case, the Professional Customer, in order to activate the guarantee, must show the tax documentation issued by Vecchia Malga at the time of purchase in accordance with the foregoing.