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Terms and Conditions

CONTENT OF THE GENERAL TERMS AND CONDITIONS

The content of these general terms and conditions governs all contracts concluded between the buyer and the seller regarding the website {{config path = "general / store_information / name"}}. A contract is subject to the version of the terms and conditions applicable at the time the contract is concluded.

Any condition on the part of the buyer that contradicts or deviates from these terms and general conditions does not form an integral part of the contract unless expressly agreed in writing by the seller.

GEOGRAPHIC AREA

The products offered through {{config path = "general / store_information / name"}} are delivered throughout Italy. For any deliveries abroad, please contact us at the following address: {{config path = "trans_email / ident_general / email"}}

VALIDITY AND TERMINATION OF THE CONTRACT

All product information provided on {{config path = "general / store_information / name"}}, such as technical specifications, images, dimensions or compatibility details are not binding and are subject to change at any time, unless they are expressly identified as binding.

The offers on {{config path = "general / store_information / name"}} are not binding, unlike the order placed by the buyer and the respective goods contained in the shopping cart. The receipt of the order is confirmed by the seller with an e-mail only after verifying the actual correspondence of the same with the goods available in the warehouse. We reserve the right to cancel the order in special cases such as: goods that have gone out of production, stock errors, sudden unavailability of the product, typing errors in prices, and to contact the buyer to offer him alternatives or cancel the order. This usually takes place within 5 (working) days from the dispatch by the buyer. Finally, the order is definitively accepted with consequent shipping confirmation via e-mail to the customer.

PLACE AN ORDER ON THE SITE

The order process consists of four (4) successive stages. Once the choice has been made and the basket validated, Customers must:

  • Identify
  • Choose the delivery way
  • Accept the General Conditions of Sale by ticking the appropriate box on the order summary page
  • Choose the payment method.

Once the method of payment has been selected, the Customers must proceed with the balance of the order, which will firmly and definitively formalize the sales contract that binds them to. {{config path = "general / store_information / name"}}

DELIVERY OF GOODS

Product availability is indicated in the {{config path = "general / store_information / name"}} online catalog next to each product. The delivery times indicated are not binding, unless otherwise indicated in a separate agreement. However, the seller does everything in his power to respect these deadlines. Upon receipt of the goods, the buyer must immediately check that the delivery is complete and correct and inform the seller of any problem within the day following delivery.

PRICE AND SHIPPING COSTS

The price indicated on the website is not binding and becomes binding only upon confirmation of the order shipment. It may happen, in fact, that the prices indicated on the site are incorrect. In this case, the customer has the right to withdraw from the sales contract and receive a refund, if he has already paid.

PAYMENT

Orders placed on {{config path = "general / store_information / name"}} can be paid for by bank transfer, Pay Pal. Further information is indicated in the payments section on {{config path = "general / store_information / name"}}

WARRANTY AND AFTER-SALES SERVICE

Items purchased on {{config path = "general / store_information / name"}} are guaranteed as per the manufacturer's warranty. This guarantee is European and will apply to products that present lack of conformity and / or malfunctions not detectable at the time of purchase, provided that the product itself is used correctly and with due diligence, i.e. in compliance with its destination and as provided in the any technical documentation, respecting the various operating standards indicated. The aforementioned guarantee will not be applicable in case of negligence, carelessness in the use and maintenance of the product, connection of what has been purchased to electrical systems or any other type of connection not in accordance with the law. The guarantee is personal and will therefore apply only to the original purchaser, being reserved for direct customers and not for traders, resellers, etc. In any case, the "1st Year Manufacturer Warranty" will cease, as well as for the natural starting date of the duration period, also in any case of sale to third parties of what was purchased by the Customer or in the event of its destruction. Some manufacturers do not offer a guarantee; in this case, {{config path = "general / store_information / name"}} will therefore not directly carry out repairs on the defective products. Resellers and companies that purchase with a VAT number are offered a 12-month warranty which lapses from the moment the product is resold. You must keep the receipt or invoice to be able to assert the guarantee. The receipt / invoice must be shown to the service center in case of faults covered by the guarantee.

RIGHT OF WITHDRAWAL

Pursuant to art. 5 DL 185/1999, if the customer is a consumer (ie a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form a {{config path = "general / store_information / name "}} a VAT number reference), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the next point. To exercise this right, the customer must send {{config path = "general / store_information / name"}} a communication to that effect, within 7 days from the date of receipt of the goods. This communication must be sent by registered letter with acknowledgment of receipt, addressed to:

{{config path="general/store_information/name"}}  

That is by telegram or fax always sent within the aforementioned term of 7 days and followed by a confirmation by registered letter with acknowledgment of receipt, MUST be sent within the following 48 hours. Once we have received the aforementioned notice of withdrawal, the Customer Service of {{config path = "general / store_information / name"}} will quickly communicate to the customer the instructions on how to return the goods which must reach {{config path = "general / store_information / name"}} within 5 days of authorization.

The right of withdrawal is subject to the following conditions:

  • The law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product;
  • The law does not apply to sealed products once opened;
  • The purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment); to limit damage to the original packaging, we recommend, when possible, to put it in a second box, on which to affix the destination address; in all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided;
  • By law, the shipping costs for returning the goods are charged to the customer; the costs of sending the goods to the customer are not reimbursed, as the service has been regularly provided.
  • The shipment, up to the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
  • in case of damage to the goods during transport, {{config path = "general / store_information / name"}} will notify the customer of the incident (within 5 working days of receiving the goods in their warehouses), to allow them to promptly report report against the courier chosen by him and obtain reimbursement of the value of the asset (if insured); in this case, the product will be made available to the customer for its return, at the same time canceling the request for withdrawal;
  • {{config path = "general / store_information / name"}} is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;
  • Upon its arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the package and / or the original packaging are damaged, {{config path = "general / store_information / name"}} will deduct from the refund due a percentage, in any case not exceeding 10% of the same, as a contribution to the costs of restoration.

COMPLAINTS

Any complaint relating to product deliveries and their characteristics at the time of delivery must be reported to {{config path = "trans_email / ident_general / email"}}.

PRIVACY AND DATA PROTECTION

The data collected by {{config path = "general / store_information / name"}} is processed by the seller. The seller guarantees to adhere to the terms of the applicable statutory provisions relating to the collection, processing and use of personal data. The data is not passed on to any third party. {{config path = "general / store_information / name"}} guarantees its customers compliance with the legislation on the processing of personal data, governed by the privacy code pursuant to Legislative Decree 196 of 30.06.03.

COPYRIGHT

All content on {{config path = "general / store_information / name"}} is protected by copyright. Individual pages or sections may be downloaded or printed, provided that no copyright or other legally protected trademarks are removed. However, all proprietary rights remain with the seller. This site may not be reproduced, either in whole or in part, transferred by electronic or conventional means, modified, linked and used for public or commercial purposes without the prior written consent of the seller.

NON-PERSONAL DATA

Non-personal data, such as your IP address, the operating system you use, the type of browser, the number of times you have consulted the site, previously visited Internet pages and the time you have spent on the site are normally acquired and stored in the so-called server log files. This data does not provide any direct indication of your identity and is only used for an anonymous analysis of data traffic.

COOKIES

Cookies are small text files that are stored on your computer when you access the {{config path = "general / store_information / name"}} site. They simplify online shopping as they contain details of your country and shopping cart during your visit to {{config path = "general / store_information / name"}}. These cookies are removed from your system when you leave our online store. Using the online shop without cookies can lead to a lack of functionality.

RIGHT TO INFORMATION, CANCELLATION AND WITHDRAWAL OF CONSENT

You have the right to consult the stored data concerning you, to request the correction of inaccurate data or to have your data completely erased.

DATA SECURITY

We protect all our user data as far as possible against loss, falsification, manipulation or misuse by third parties.

CONSENT

In order to be able to process your data, we need your consent. The decision to disclose your personal data on the {{config path = "general / store_information / name"}} site is yours alone. By placing an order in our online shop you declare your consent. We reserve the right to amend this data protection declaration at any time. We will notify you of any changes by an appropriate method before the change takes effect.

FINAL PROVISIONS

If any of these general terms and conditions prove invalid or become invalid at a later date, it does not affect the validity of the rest of this contract. In this case, the invalid term is replaced with a term that represents its intent and economic purpose as closely as possible or with the appropriate legal provisions. The seller reserves the right to amend these general terms and conditions at any time. The amended general terms and conditions are made accessible in the online shop.

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