Shipping and Returns
Shipping cost: shipping costs are not included in the prices of the products, but are calculated as follows:
Shipping in Italy: the cost of shipping is 8 € (eight euros).
Shipments abroad (with the express exclusion of drinks and / or alcoholic products): the cost of shipping is € 29 (twenty-nine euros).
Where we ship: Vecchia Malga delivers the products exclusively in the territory of the Italian Republic and in Europe
European countries where the service is active: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain (except the Canary Islands and Ceuta and Melilla), Sweden, Hungary. We do not ship to Germany.
Active delivery services both in Italy and abroad: Express courier
Delivery methods: Vecchia Malga will proceed with the delivery directly and / or by specialized carriers. The presence of the customer is required at the time of delivery; if at the time of delivery the customer is absent, he may delegate a third party as long as he is of age according to the applicable law based on the place of delivery. For no reason can the delivery of the Products be made to minors or to persons who are unable to show a valid identity document.
Packaging: Vecchia Malga uses suitable packaging in relation to the nature of the products. Both in the case of homogeneous shipments by manufacturer and of mixed selections, we reserve the right to use the packaging of the same manufacturers.
Packaging integrity and product compliance: At the time of delivery, the customer is obliged to check that the packaging is intact, that the products received correspond to what is stated in the order and in the transport document. In the event of visible defects, such as quantities and / or incorrect products and / or non-integrity of the packaging, the customer is required to report such anomalies on the transport document (indicating "subject to control over the integrity of the products") or to contact Customer Service from the Site (page Contact us). Vecchia Malga, except in cases of force majeure or unforeseeable circumstances, will deliver the ordered products within a maximum of 7 (seven) working days starting from the day following the Order Confirmation. The products will be delivered to the address indicated by the customer during the purchase procedure in the appropriate "Shipping Data" field. However, Vecchia Malga is never responsible for unforeseeable delays or those not attributable to it.
Tracking of shipments: Once the products have been shipped, the customer will receive a shipping confirmation email which will include a link to refer to for tracking the shipment.
Delivery times: All purchases will be delivered Monday through Friday, excluding holidays and national holidays. Delivery will be made between 8.00 and 20.00.
Delivery attempts: Vecchia Malga or the carrier will do n. 1 (one) attempt to deliver the Products; in case of absence, Vecchia Malga and / or the Carrier will send the customer a communication by e-mail indicating the telephone number to contact or the link to select to arrange the second delivery. After the second unsuccessful attempt, a second e-mail will be sent, informing the customer that the products will be kept free of charge at Vecchia Malga or at the Carrier (depending on who has made the second attempt to delivery) for a maximum of 24 (twenty-four) hours, starting from the sending of the aforementioned second e-mail. During this period the customer can contact the carrier and make arrangements for a new delivery. Once the aforementioned 24 (twenty-four) hours have elapsed without the Customer having agreed on a new delivery, the products will be returned to Vecchia Malga, which will then proceed, within 14 (fourteen) working days following the reimbursement of the amount paid, less expenses. unsuccessful delivery of the Products caused by the absence of the recipient.
Limitations and restrictions: The delivery of alcoholic beverages outside the territory of the Italian Republic is not allowed. Delivery to post office boxes or post office boxes is also excluded. In the event that the shipping address does not fall within the borders of the countries indicated above (with the exclusions indicated therein) or is at a post office box or a post office, Vecchia Malga will independently proceed to cancel the order and will therefore proceed, within the deadline. 14 (fourteen) working days, to the reimbursement of any amount paid by the customer.
To exercise the right of withdrawal, the customer must send Vecchia Malga a communication within 14 (fourteen) days from the date of receipt of the products using the downloadable form. Thu, or, if it intends to exercise the withdrawal before having received the products, the relative communication may be sent at any time prior to their receipt. This communication must be sent by registered letter with return receipt, addressed to:
ca Returns and Refunds Office
Vecchia malga shops Srl sole shareholder
via Roma, 55 / A
40069 Zola Predosa (BO)
Once the communication has been received, the Vecchia Malga Customer Service will open a file for the management of the return and communicate to the customer the instructions on how to return the Products, which will take place by courier indicated by Vecchia Malga itself.
The right of withdrawal applies to the order duly confirmed in its entirety; therefore, if the order is made up of several components or parts, it is not possible to withdraw only for a part of the order.
In case of correct and timely exercise of the right of withdrawal, Vecchia Malga will reimburse the Consumer Customer the full amount of the returned goods, including shipping costs where applicable, within 14 (fourteen) days from the date on which the communication of withdrawal, without prejudice to the right of Vecchia Malga to suspend the payment of the reimbursement until the actual receipt of the goods.
The refund will be made using the same payment method used by the customer, unless the customer has expressly requested a different method. In case of bank transfer, the Consumer Customer will be responsible for providing the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN).
Also in order to guarantee the free return, the products must be returned in the same box in which they were received, in perfect condition and in any case altered in any way.
The Consumer's right of withdrawal is excluded in the following cases:
- order of products made to measure or clearly personalized;
- order of Products that are likely to deteriorate or expire rapidly;
- order of sealed Products which cannot be returned for hygienic reasons or related to health protection or which have been opened after delivery.
With reference to the cases of exclusion of the right of withdrawal listed above, the customer is informed and accepts that the products that "risk deteriorating or expire rapidly" include all food products, as the characteristics and qualities of these types of products are subject to alteration also as a result of inappropriate storage.
Therefore, for reasons of hygiene and customer protection, the right of withdrawal is only applicable for Products purchased on the Site which can be returned to Vecchia Malga and put back on the market without danger to health.
The Customer is forbidden to proceed with the return of any Product, in the absence of authorization to proceed by Vecchia Malga.
Free return in case of exercising the right of withdrawal:
As a more favorable condition for the Consumer Customer, Vecchia Malga fully bears the shipping costs for the return of the Products in case of correct and timely exercise of the right of withdrawal. In order to benefit from this free shipping, the Consumer Customer who intends to exercise the right of withdrawal must follow the procedure indicated and wait to be contacted by the Vecchia Malga Customer Service to agree on the return of the Products to the courier who will be chosen directly by Vecchia Malga. It is understood that the Consumer is clearly obliged to provide maximum availability and collaboration in the return of the Products. The Consumer accepts from now on that it is not possible to exercise the right of withdrawal in relation to Products that are damaged or used, even only in part, by the Consumer. The Consumer must insert a copy of the delivery document received inside the packaging box.